METRIX SUPPORT SERVICES – TERMS AND CONDITIONS
Thank you for choosing METRIX SUPPORT SERVICES. We’re committed to delivering high-quality digital products and services tailored to your business needs. By proceeding with a purchase or using our services, you agree to the terms outlined below. If you have any questions, you can always reach out to our support team at info@metrixsupportservices.online.
1. Introduction
1.1 Overview
METRIX SUPPORT SERVICES provides individuals and businesses worldwide with user-friendly tools to build an impactful online presence. Our offerings include professional, customizable templates that require no advanced design or technical skills.
1.2 Legal Agreement
These Terms of Use (“Terms”), along with our Privacy Policy (available via info@metrixsupportservices.online), govern your access and use of our website and services. By using or purchasing from METRIX SUPPORT SERVICES, you agree to comply with these Terms. If you do not agree, you must stop using our services immediately.
2. Orders and Purchases
To complete a purchase, you may be asked to provide billing and payment details including credit card information and billing address. By submitting this information, you confirm it is accurate and that you are authorized to use the provided payment method.
Payments may be processed via third-party providers, and by using our service, you consent to share necessary details with them, in accordance with our Privacy Policy. We reserve the right to cancel or deny orders in cases of fraud, errors, or unavailability.
3. Payment and Billing
3.1 Template Payments
All purchases must be paid in full at the time of order. For more details about our product offerings, contact us at info@metrixsupportservices.online.
3.2 Delivery of Products
Once payment is received, a download link will be sent to your provided email address within 24 hours. If you do not receive the link, please contact our support team.
3.3 Pricing Information
Prices listed apply to template products only. We do not provide services related to web development, hosting, or domain registration.
3.4 Customer Support
For product-related questions, payments, or return requests, contact our team at info@metrixsupportservies.online
3.5 Service-Related Communication
All communications related to your purchased plan will be sent within 24–48 hours of payment confirmation.
4. Template Access and Use
After purchase, you are granted access to download and utilize the template as described. Ensure you enter a valid email address during checkout to prevent delivery issues.
Templates are customizable and come with detailed descriptions. Please note that we cannot guarantee uninterrupted access to services due to maintenance or other factors beyond our control. We are not responsible for damages arising from such interruptions.
5. Refund and Cancellation Policy
We strive to ensure that every customer is satisfied with our products. If you’re not satisfied, we offer a 30-day money-back guarantee on new purchases, subject to the conditions below:
Eligible Refund Scenarios:
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Non-Delivery: If your template is not delivered within 24 hours, report it within 30 days to qualify for a refund.
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Download/Technical Issues: Report download or file issues within 30 days for assistance or a refund.
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Defective Product: Notify us of product issues within 72 hours. We’ll resolve the issue or offer a replacement or refund.
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Not as Described: If the template differs significantly from its description, report it within 30 days with clear proof.
Refunds are processed within 30 business days and returned to the original payment method. Requests must include your purchase details and reason for the refund. Refunds are granted at our discretion.
6. Age Requirement
Our services are intended for users aged 18 and above. We do not knowingly collect personal information from children under the age of 13. Parents or guardians should contact us if they believe a child has submitted personal data.
7. Email Policy
Emails sent by our team are secure to the best of our ability. However, if you suspect tampering or need to verify content, please contact us directly.
8. Acceptable Use
Our services may only be used for lawful purposes. Any misuse or violation of applicable laws will result in immediate termination of access to our services.
9. Intellectual Property
All templates, designs, and content provided by METRIX SUPPORT SERVICES are the intellectual property of the company. Unauthorized redistribution, resale, or use outside the licensed scope is prohibited without prior written consent.
10. External Links
Our website may contain links to third-party sites. We are not responsible for the content, policies, or practices of these external sites. Review their terms before engaging with them.
11. Indemnification
You agree to indemnify and hold METRIX SUPPORT SERVICES, its affiliates, and employees harmless from any claims, damages, or expenses resulting from your use of our products or services.
12. Limitation of Liability
We are not liable for indirect, incidental, or consequential damages, including lost profits or data, arising from your use of our services. Our liability in any case is limited to a maximum of $1,500.
13. Disclaimer
All templates and related services are provided “as is” without warranties of any kind. Use is at your own risk.
14. Jurisdictional Exceptions
Some legal jurisdictions may not allow certain warranty exclusions or liability limitations, so parts of these Terms may not apply to you.
15. Policy Updates
We may modify these Terms at any time. Material updates will be communicated, and continued use of our services after changes indicates your acceptance of the revised terms.
METRIX SUPPORT SERVICES
Address: 1808 Newcastle Rd, Windsor Mill, MD 21244, USA
Email: info@metrixsupportservices.online