Refund and Cancellation Policy – METRIX SUPPORT SERVICES
At METRIX SUPPORT SERVICES, we are committed to delivering high-quality digital products and services in a timely and professional manner. All service plans are delivered digitally within 1–7 business days from the date of order confirmation.
We recommend that clients review this Refund and Cancellation Policy carefully. While we strive to ensure every customer is satisfied, refunds—particularly those related to design services—are offered as a courtesy and remain subject to management discretion.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on new purchases. If you are not satisfied with our services, you may request a refund within this period. Refunds are processed to the original payment method and may take up to 30 business days to reflect, either via credit or direct bank deposit.
To request a refund, clients must provide:
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Valid account or order details
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A reason for the refund request
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Written approval for refund processing (if applicable)
Eligible Refund or Cancellation Scenarios
You may qualify for a refund or cancellation under the following circumstances:
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Non-Delivery of Product
If you do not receive your product delivery email due to email or server-related issues, please contact us within 30 days of purchase. Claims made after this period will be considered fulfilled. -
Download or File Access Issues
If you are unable to download or unzip your product, reach out to our Technical Support team within 30 days. After this window, we will consider the product successfully delivered and ineligible for refund. -
Product Defects or Errors
If the product is defective or contains errors, notify us within 72 hours of delivery. We will either fix the issue or provide a refund. Please note: refusal to allow us access to your server for troubleshooting may void refund eligibility. -
Product Not as Described
If the product does not match its description, contact us within 30 days and include clear documentation to support your claim. Requests based on subjective preferences or unrealistic expectations will not be honored.
Children’s Policy
Our services are available only to individuals aged 18 or older. We do not knowingly collect data from children under 13. If you are a parent or guardian and believe your child has submitted personal data, please contact us immediately. If such data is found, we will promptly remove it and cancel any related services.
Need Help?
For all refund, cancellation, or technical support requests, feel free to reach out to us directly:
METRIX SUPPORT SERVICES
Address: 1808 Newcastle Rd, Windsor Mill, MD 21244, USA
Email: info@metrixsupportservices.online